At Alkon, we like to think of ourselves as a Customer Service company that just happens to build websites and online business applications (on schedule, with personal service and fast response times). When it comes to great Customer Service, it entails providing service to customers before, during and after they have signed an agreement. The way in which we treat our customers doesn’t vary by product, service, industry or individual customers – everyone is treated as if they are the most important client! At Alkon, our challenge has always been to maintain the personal experience, and where possible, to make use of the efficiencies of online resources. When working with Alkon, you can always “pick up the phone and talk to a human being” and NOT get stuck with automated customer service by touch-tone phone or online chat. At Alkon, we place a high value on providing great customer service!
I couldn’t be more pleased with the website created for me by Alkon. The site represents my practice well, conveying exactly the image I want my clients and prospective clients to see. Alkon didn’t stop at just creating and hosting my site, however. More important to me is the personal service I have received when I wanted to make changes to the site or had questions or asked for help. They make me feel like I’m the only client in their roster. Particularly, Jane Russell, Alkon’s Office Manager, has over the years responded immediately to my inquiries in a personable, knowledgeable and professional manner. I’ve been with Alkon for years and have absolutely no complaints. I highly recommend them for website creation and hosting.
At Alkon, our team of professionals can provide your company with a reliable and trusted source of technical and creative skills. Each project begins with listening to your ideas, your needs, your goals and your dreams. And then together, we make them happen! We use our accumulated knowledge and experience to achieve results. Alkon provides you with a team of technical experts and customer service professionals who are here to help you with all of your web needs.
Our primary goal is to help businesses of all sizes to establish and maintain their digital footprint. A quality responsive website helps your customers make better decisions and improves your company’s search engine ranking. Your Web site is your digital brochure to the world. It communicates who you are, what you offer and what makes your company unique. Our experts will create a valuable, easy-to-use and interactive website that will tell your company’s story. We fully serve all of our clients by listening and communicating with you every step of the way.
Because Alkon is a full-service Web site design, development, hosting and maintenance company, we can take your project from concept to completion. Whatever your requirements, we will work together until we exceed your expectations. Our team can provide as much or as little assistance as you need and our expertise allows us to meet tight deadlines. That means we always deliver on time. Always! Our clients get personal, expert attention on every project from beginning to end. We listen to what YOU want and transform that into a professional, custom Internet solution. You don’t have to be a Web expert to have your ideas put into practice. That’s our job!
Alkon developed our updated program website. They were exceptional in helping us to first look at the big picture, determine what we wanted, and make decisions. They were very organized and listened to us. Alkon was communicative throughout the process with clear directions. They provide great customer service and are very responsive, giving us quick turn around. Alkon provides timely services and a quality product.
Alkon provides its customers with extreme value because our costs are typically lower than most other web firms and agencies. Our clients are never charged for any initial meetings or phone calls as we learn about a company and their specific needs. A large part of Alkon’s mission is to educate companies and organizations on the need for a web site and provide a realistic expectation of what costs are associated with building their digital brand.
By creating or updating a client’s web site, they will receive value to their entire organization, or specific products or services. Each company is different and the value proposition delivered can also vary. For some clients, there is a hard dollar value, while for other clients the value is measured in terms of saved time and/or resources. In all cases, the return on investment (ROI) when developing a web site or online business application means that the benefits received, compared to the money spent, are favorably to the client and their overall business.
At Alkon, we make every effort to explain all costs up front so businesses can make an informed decision on how much or how little work a company wants to undertake. In other words, there are no hidden fees – the costs are all discussed, provided in writing and agreed upon by both sides before any work begins. When companies work with us, there are no surprises! Thinking about making some changes to your web site or developing an online business application? Fill out our Free Quote Form and we’ll send you a no obligation quote within two business days.
We contracted with Alkon to not only re-design, build and host our website, but also to create an online project portal. The portal is a great tool that allows us to add new construction projects AND assign our vendors to the various construction projects that they’re working on. The system allows us to upload files to a particular project and then an email notification is automatically sent to all vendors associated with that project. It's a great online tool that helps us manage our time and costs much more efficiently.